# Не удалось загрузить настройки WebUI.: MQTT RPC request timed out MqttTimeoutError

**URL:** <https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972>\
**Category:** Без категории\
**Created:** [July 28, 2023, 1:09pm UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972 "2023-07-28T13:09:30Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [July 28, 2023, 1:09pm UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/1 "2023-07-28T13:09:31Z")

</div>

после обновления прошиивк wb7 в UI пересттали отображаться Каналы MQTT.

 ![2023-07-28_16-08-17](https://support.wirenboard.com/uploads/default/original/3X/4/0/4082c0e789490edc1bccb956a959fc530d006cf4.png)

```auto
UNIT LOAD ACTIVE SUB DESCRIPTION
  avahi-daemon.service loaded active running Avahi mDNS/DNS-SD Stack
  bluetooth.service loaded active running Bluetooth service
  cron.service loaded active running Regular background program processing daemon
  dbus.service loaded active running D-Bus System Message Bus
  getty@tty1.service loaded active running Getty on tty1
  ifupdown-pre.service loaded active exited Helper to synchronize boot up for ifupdown
  kmod-static-nodes.service loaded active exited Create list of static device nodes for the current kernel
  knxd.service loaded active running KNX Daemon
  ModemManager.service loaded active running Modem Manager
  mosquitto.service loaded active running Mosquitto MQTT Broker
  netplug.service loaded active running LSB: Brings up/down network automatically
  networking.service loaded active exited Raise network interfaces
  NetworkManager-wait-online.service loaded active exited Network Manager Wait Online
  NetworkManager.service loaded active running Network Manager
  nginx.service loaded active running A high performance web server and a reverse proxy server
  ntp.service loaded active running Network Time Service
  polkit.service loaded active running Authorization Manager
  serial-getty@ttyS0.service loaded active running Serial Getty on ttyS0
  ssh.service loaded active running OpenBSD Secure Shell server
  sudo.service loaded active exited LSB: Provide limited super user privileges to specific users
  systemd-fsck-root.service loaded active exited File System Check on Root Device
  systemd-fsck@dev-mmcblk0p6.service loaded active exited File System Check on /dev/mmcblk0p6
  systemd-journal-flush.service loaded active exited Flush Journal to Persistent Storage
  systemd-journald.service loaded active running Journal Service
  systemd-logind.service loaded active running User Login Management
  systemd-modules-load.service loaded active exited Load Kernel Modules
  systemd-random-seed.service loaded active exited Load/Save Random Seed
  systemd-remount-fs.service loaded active exited Remount Root and Kernel File Systems
  systemd-sysctl.service loaded active exited Apply Kernel Variables
  systemd-sysusers.service loaded active exited Create System Users
  systemd-tmpfiles-setup-dev.service loaded active exited Create Static Device Nodes in /dev
  systemd-tmpfiles-setup.service loaded active exited Create Volatile Files and Directories
  systemd-udev-trigger.service loaded active exited Coldplug All udev Devices
  systemd-udevd.service loaded active running Rule-based Manager for Device Events and Files
  systemd-update-utmp.service loaded active exited Update UTMP about System Boot/Shutdown
  systemd-user-sessions.service loaded active exited Permit User Sessions
  user-runtime-dir@0.service loaded active exited User Runtime Directory /run/user/0
  user@0.service loaded active running User Manager for UID 0
  watchdog.service loaded active running watchdog daemon
  wb-configs-early.service loaded active exited prepare mounts and symlinks to config files
  wb-configs.service loaded active running watch config files
  wb-connection-manager.service loaded active running Network connections management service for Wiren Board devices
  wb-device-manager.service loaded active running Wiren Board modbus devices manager
  wb-diag-collect.service loaded active running one-click diagnostic data collector for Wiren Board, generating archive with data
  wb-hwconf-manager.service loaded active exited Initialize Wiren Board Device Tree overlays
  wb-init.service loaded active exited Initialize Wiren Board on successful boot
  wb-knxd-config.service loaded active exited KNXD Configurator for Wiren Board
  wb-mqtt-adc.service loaded active running MQTT Driver for ADC
  wb-mqtt-confed.service loaded active running Wiren Board configuration editor backend
  wb-mqtt-db.service loaded active running Wiren Board database logger
  wb-mqtt-gpio.service loaded active running MQTT Driver for GPIO-controlled switches
  wb-mqtt-knx.service loaded active running Wiren Board MQTT KNX bridge
  wb-mqtt-logs.service loaded active running Wiren Board journald to MQTT gateway
  wb-mqtt-mbgate.service loaded active running Wiren Board MQTT to Modbus TCP gateway
  wb-mqtt-metrics.service loaded active running metrics sender.
  wb-mqtt-nm-helper.service loaded active running Virtual MQTT devices management service for Network Manager connections
  wb-mqtt-opcua.service loaded active running Wiren Board MQTT to OPC UA gateway
  wb-mqtt-serial.service loaded active running MQTT Driver for serial devices
  wb-mqtt-w1.service loaded active running Kernel 1-Wire MQTT driver for WB-HomA
  wb-rules.service loaded active running MQTT Rule engine for Wiren Board
  wb-systime-adjust.service loaded active exited Compensation of systime in PPM from value, stored in device-tree (with opposite sign)
  wb-usb-otg.service loaded active exited USB Debug Network
  wb-watch-update.service loaded active running Wiren Board firmware update service
  wpa_supplicant.service loaded active running WPA supplicant

```

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [July 28, 2023, 1:12pm UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/2 "2023-07-28T13:12:33Z")

</div>

![1](https://support.wirenboard.com/uploads/default/original/3X/d/7/d7c39afd00a11301ddd0371cde3f2fb1bf03b28d.png)

версия:

```auto
root@wirenboard-AWJY4GZR:~# wb-release
Wirenboard release wb-2304 (as stable), target wb7/bullseye

```

Лог:  
[log\_20230728T160926.log](https://support.wirenboard.com/uploads/short-url/961hUnJWfTGJV15OaEudWjI7Bi5.log) (21,7 КБ)

Сам топики работают, девайсы работают. то есть проблема только с отображениием в UI.

Ребут не помогает. apt update/upgrade - нет обновлений.

---

<div class="post-metadata">

**Author:** ![mikhail.burchu](https://support.wirenboard.com/user_avatar/support.wirenboard.com/mikhail.burchu/32/15559_2.png) [@mikhail.burchu](https://support.wirenboard.com/u/mikhail.burchu)\
**Post date:** [August 1, 2023, 5:16am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/3 "2023-08-01T05:16:11Z")

</div>

Здравствуйте.  
Извините за долгий ответ.  
Приложите, пожалуйста, диагностический архив.

> [@svipsa](#):
>
> после обновления прошиивк wb7 в UI пересттали отображаться Каналы MQTT.

Уточните с какого релиза вы обновились на release wb-2304? Каким образом обновлялись?

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [August 1, 2023, 1:27pm UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/7 "2023-08-01T13:27:16Z")

</div>

обновлялся через

```auto
apt update; apt upgrade

```

с какого релииза точно не скажу.

[diag\_AWJY4GZR\_2023-08-01-13.19.35.zip](https://support.wirenboard.com/uploads/short-url/l2oy4wdGGry47Jv2tnadJoWmLR4.zip) (210,7 КБ)

---

<div class="post-metadata">

**Author:** ![mikhail.burchu](https://support.wirenboard.com/user_avatar/support.wirenboard.com/mikhail.burchu/32/15559_2.png) [@mikhail.burchu](https://support.wirenboard.com/u/mikhail.burchu)\
**Post date:** [August 1, 2023, 6:32pm UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/10 "2023-08-01T18:32:11Z")

</div>

> [@svipsa](#):
>
> после обновления прошиивк wb7 в UI пересттали отображаться Каналы MQTT.

Попробуйте подписаться на топик

```auto
mosquitto_sub -v -t /rpc/#

```

И затем обновить веб-интерфейс.

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [August 2, 2023, 8:30am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/11 "2023-08-02T08:30:21Z")

</div>

> [@mikhail.burchu](#):
>
> `mosquitto_sub -v -t /rpc/#`

Вывод консоли mosquitto\_sub прикрепил.  
[log.log](https://support.wirenboard.com/uploads/short-url/bo4rHlTbgCor6ChgyPfNY6Sgaua.log) (1,5 МБ)

В UI топики не появились.

По сокету сообщения прилетают.

 ![image](https://support.wirenboard.com/uploads/default/original/3X/3/8/3850567850993f867071337aa3bb5c8750aed677.png)

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [August 2, 2023, 8:35am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/12 "2023-08-02T08:35:41Z")

</div>

Еще проблема на странице виджетов.  
при кликена добавить виджет получаю JS ошибку:

 ![image](https://support.wirenboard.com/uploads/default/original/3X/e/8/e8765153cd8691ed03d9a4adaef950896878bf72.jpeg)

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [August 2, 2023, 8:56am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/13 "2023-08-02T08:56:14Z")

</div>

нашел такую ошибку “WARNING: [modbus] failed to read 1 input(s) @ 212 of device modbus:11: Serial protocol error: request timed out”:

 ![image](https://support.wirenboard.com/uploads/default/original/3X/3/1/31b17fff0dea1b4da44086c614403feab546ff42.jpeg)

Помогло отключение устройства в настройках.  
“WBE2-I-OPENTHERM”

 ![image](https://support.wirenboard.com/uploads/default/original/3X/9/6/9670885ca67fae66388f68b17dcc40db49183187.png)

после отключеия и ребута MQTT каналы появились и виджеты тоже.

Переподключил WBE2-I-OPENTHERM в настройках драйвера serial-устройств, ребутнул контроллер, пока все работает. Буду наблюдать.

P.S. Версия прошивки WBE2-I-OPENTHERM 1.05

---

<div class="post-metadata">

**Author:** ![mikhail.burchu](https://support.wirenboard.com/user_avatar/support.wirenboard.com/mikhail.burchu/32/15559_2.png) [@mikhail.burchu](https://support.wirenboard.com/u/mikhail.burchu)\
**Post date:** [August 2, 2023, 9:55am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/14 "2023-08-02T09:55:46Z")

</div>

> [@svipsa](#):
>
> Помогло отключение устройства в настройках.  
> “WBE2-I-OPENTHERM”

Как давно установлен и работал модуль до появления проблемы? Это первое такое поведение с данным модулем?  
Просьба в процессе наблюдения посмотреть исторические графики параметров модуля, пропадают ли какие-либо или может замерают.

---

<div class="post-metadata">

**Author:** ![svipsa](https://support.wirenboard.com/user_avatar/support.wirenboard.com/svipsa/32/4022_2.png) [@svipsa](https://support.wirenboard.com/u/svipsa)\
**Post date:** [August 2, 2023, 11:05am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/15 "2023-08-02T11:05:06Z")

</div>

Модуль установлен год назад. До обновления релиза проблем не наблюдали.  
Котел от модуля отключен. Но и был отключен до обновления. (возможно в этом проблема).

C Модулем былии проблемы и раньше. Вот тема:

> [@Котел Baxi и Nevoton Opentherm-Modbus BCG-3.0.1-W](https://support.wirenboard.com/t/kotel-baxi-i-nevoton-opentherm-modbus-bcg-3-0-1-w/12345/26):
>
> Посмотрите пожалуйста на мой скриншот (я постил выше). Установка нагрева Max - 160 градусов, min - 81 градус (это явно не правильные значения) Бойлер установка min - 209 градусов, max - 83 градус - тоже полный бред. давление воды не показывает вообще. boiler status - меняются значения постоянно - не понятно вообще что это за значения. Heating setpoint задать нельзя - всегда 0. предпологал что там долже быть input. Задание установки температуры ГВС - значения сбрасываются после задания на т…

Проблемы не решились. Котел от модуля отключили но сам модуль программно не отключали.

---

<div class="post-metadata">

**Author:** ![mikhail.burchu](https://support.wirenboard.com/user_avatar/support.wirenboard.com/mikhail.burchu/32/15559_2.png) [@mikhail.burchu](https://support.wirenboard.com/u/mikhail.burchu)\
**Post date:** [August 7, 2023, 7:36am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/16 "2023-08-07T07:36:40Z")

</div>

> [@svipsa](#):
>
> Проблемы не решились. Котел от модуля отключили но сам модуль программно не отключали.

Здравствуйте.  
Если у вас остались вопросы не по теме данного запроса, то просьба создать [новое обращение с описанием проблемы](https://support.wirenboard.com/faq), с которой вы столкнулись.

---

<div class="post-metadata">

**Author:** ![system](https://support.wirenboard.com/uploads/default/original/2X/5/5ac90dc8a7bdff486d3494a19ec6aaa6f6cc5d36.png) [@system](https://support.wirenboard.com/u/system)\
**Post date:** [August 14, 2023, 7:36am UTC](https://support.wirenboard.com/t/ne-udalos-zagruzit-nastrojki-webui-mqtt-rpc-request-timed-out-mqtttimeouterror/15972/17 "2023-08-14T07:36:56Z")

</div>

Эта тема была автоматически закрыта через 7 дней после последнего ответа. В ней больше нельзя отвечать.