# Проблема с метриками в облаке

**URL:** <https://support.wirenboard.com/t/problema-s-metrikami-v-oblake/27392>\
**Category:** Без категории\
**Created:** [May 17, 2025, 11:51am UTC](https://support.wirenboard.com/t/problema-s-metrikami-v-oblake/27392 "2025-05-17T11:51:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![steals2k](https://avatars.discourse-cdn.com/v2/letter/s/e79b87/32.png) [@steals2k](https://support.wirenboard.com/u/steals2k)\
**Post date:** [May 17, 2025, 11:51am UTC](https://support.wirenboard.com/t/problema-s-metrikami-v-oblake/27392/1 "2025-05-17T11:51:06Z")

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добрый день.  
видимо,не всегда работает обновление.

| 17-05-2025 14:47:17.898 [wb-cloud-agent-telegraf] | 2025-05-17T11:47:17Z E! [agent] Error writing to outputs.influxdb\_v2::influx-wbc: failed to send metrics to any configured server(s) |
| --- | --- |
| 17-05-2025 14:47:17.898 [wb-cloud-agent-telegraf] | 2025-05-17T11:47:17Z E! [agent] Error writing to outputs.influxdb\_v2::influx-wbc: failed to send metrics to any configured server(s) |
| 17-05-2025 14:47:17.898 [wb-cloud-agent-telegraf] | 2025-05-17T11:47:17Z E! [outputs.influxdb\_v2::influx-wbc] When writing to [[https://influx.wirenboard.cloud](https://influx.wirenboard.cloud)]: failed to write metric to mqtt-data-16491c3c (401 Unauthorized): unauthorized: unauthorized access |

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**Author:** ![Aleksandr\_Khlebnikov](https://support.wirenboard.com/user_avatar/support.wirenboard.com/aleksandr_khlebnikov/32/16067_2.png) [@Aleksandr\_Khlebnikov](https://support.wirenboard.com/u/Aleksandr_Khlebnikov)\
**Post date:** [May 19, 2025, 5:26am UTC](https://support.wirenboard.com/t/problema-s-metrikami-v-oblake/27392/3 "2025-05-19T05:26:59Z")

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Добрый день!

Сейчас наблюдаются некоторые проблемы с метриками в облаке — возможно, у вас та же ситуация.

Для диагностики проблемы пришлите, пожалуйста, архив с диагностической информацией контроллера.  
Создание архива описано в [документации](https://wirenboard.com/wiki/Wiren_Board_Web_Interface#%D0%9E%D0%B1%D0%BD%D0%BE%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_%D0%BF%D1%80%D0%BE%D1%88%D0%B8%D0%B2%D0%BA%D0%B8_%D0%B8_%D0%B2%D1%8B%D0%B3%D1%80%D1%83%D0%B7%D0%BA%D0%B0_%D0%B4%D0%B8%D0%B0%D0%B3%D0%BD%D0%BE%D1%81%D1%82%D0%B8%D1%87%D0%B5%D1%81%D0%BA%D0%BE%D0%B3%D0%BE_%D0%B0%D1%80%D1%85%D0%B8%D0%B2%D0%B0).

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**Author:** ![Aleksandr\_Khlebnikov](https://support.wirenboard.com/user_avatar/support.wirenboard.com/aleksandr_khlebnikov/32/16067_2.png) [@Aleksandr\_Khlebnikov](https://support.wirenboard.com/u/Aleksandr_Khlebnikov)\
**Post date:** [May 21, 2025, 12:17pm UTC](https://support.wirenboard.com/t/problema-s-metrikami-v-oblake/27392/4 "2025-05-21T12:17:31Z")

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Добрый день, удалось ли решить вопрос?