Добрый день!
Помогите пожалуйста разобраться в логах. Проблема с симками или что-то не так с модемом?
log.txt (59,0 КБ)
приложен диагностический архив, доступен только сотрудникам поддержки
(182,3 КБ)
Добрый день.
Судя по логам - соединение поднимается видно по:
Jan 18 12:04:00 IQ420000 ModemManager[467]: <info> [modem0] simple connect state (10/10): all done
Успешно поднимается ppp:
Jan 18 12:04:00 IQ420000 NetworkManager[5247]: Using interface ppp0
Jan 18 12:04:00 IQ420000 pppd[5247]: Connect: ppp0 <--> /dev/ttyUSB2
Jan 18 12:04:00 IQ420000 NetworkManager[5247]: Connect: ppp0 <--> /dev/ttyUSB2
Jan 18 12:04:00 IQ420000 pppd[5247]: nm-ppp-plugin: status 5 / phase 'establish'
Jan 18 12:04:00 IQ420000 pppd[5247]: nm-ppp-plugin: status 6 / phase 'authenticate'
Jan 18 12:04:00 IQ420000 pppd[5247]: nm-ppp-plugin: passwd-hook, requesting credentials...
Jan 18 12:04:00 IQ420000 NetworkManager[390]: <info> [1705579440.9723] manager: (ppp0): new Ppp device (/org/freedesktop/NetworkManager/Devices/12)
Jan 18 12:04:00 IQ420000 pppd[5247]: nm-ppp-plugin: got credentials from NetworkManager
Jan 18 12:04:00 IQ420000 pppd[5247]: PAP authentication succeeded
Jan 18 12:04:00 IQ420000 NetworkManager[5247]: PAP authentication succeeded
А потом оператор дает отбой на регистрацию.
Jan 18 12:05:08 IQ420000 ModemManager[467]: <info> [modem1] 3GPP registration state changed (denied -> idle)
Видел такое когда оператор ожидал именно 4G подключения а соединение поднималось на 3G.
Понял, спасибо!
Еще один момент волнует. Иногда вижу вот такие записи:
Error during connection "wb-gsm-sim2" checking: org.freedesktop.DBus.Error.ServiceUnknown: The name :1.5 was not provided by any .service files
Выглядит так, словно конфигурация пропала.
Это упал NetworkManager, происходит из-за известного бага в нём. Поправили месяца 4 назад, но в Debian старая версия. Никаких особенных последствий это не вызывает, т.к. наш сервис переключения соединений просто перезапускается и продолжает работать.
1 лайк
Очень хочется увидеть более простые логи или метрики, того что происходит с сетью.
Чтобы, при каких-то сбоях можно было быстрее выявлять проблемы не привлекая разработчиков.
Нужны базовые вещи типа:
Сим 1 не проходит регистрацию
Сим 2 не вставлена
Подключено к WiFi такому-то.
Не планируете делать что-то подобное?
Да, в общем. Чуть про это написал тут: Настройка 4G-модема в контроллере Wiren Board на Debian Bullseye — Wiren Board
Этот контроллер тоже периодически пропадает
приложен диагностический архив, доступен только сотрудникам поддержки
(136,6 КБ)
Терял сеть с 1:36 по 1:47 и с 1:52 по 1:54.
Время по UTC
Вот на этом кажется модем не работает:
-- Boot 636e5ff589f94ee7b9c2c175b0456429 --
Jan 19 14:19:00 IQ293004 systemd[1]: Starting Modem Manager...
Jan 19 14:19:01 IQ293004 ModemManager[464]: <info> ModemManager (version 1.20.0) starting in system bus...
Jan 19 14:19:01 IQ293004 systemd[1]: Started Modem Manager.
Jan 19 14:19:04 IQ293004 ModemManager[464]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c0b000.ethernet': not supported by any plugin
Jan 19 14:19:04 IQ293004 ModemManager[464]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c19000.usb/usb2/2-1': not supported by any plugin
Jan 19 14:19:04 IQ293004 ModemManager[464]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c50000.ethernet': not supported by any plugin
Jan 19 14:19:31 IQ293004 ModemManager[464]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c13000.usb/musb-hdrc.2.auto': not supported by any plugin
Jan 19 14:20:02 IQ293004 ModemManager[464]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 19 14:20:02 IQ293004 ModemManager[464]: <info> [base-manager] modem for device 'wbc' successfully created
Jan 19 14:20:08 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 2 consecutive times
Jan 19 14:20:11 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 3 consecutive times
Jan 19 14:20:14 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 4 consecutive times
Jan 19 14:20:17 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 5 consecutive times
Jan 19 14:20:19 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 6 consecutive times
Jan 19 14:20:20 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 7 consecutive times
Jan 19 14:20:21 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 8 consecutive times
Jan 19 14:20:22 IQ293004 ModemManager[464]: <warn> [modem0] modem couldn't be initialized: Failed to load current capabilities: Failed to determine modem capabilities.
Jan 19 14:20:22 IQ293004 ModemManager[464]: <info> [modem0] state changed (unknown -> failed)
Jan 19 14:20:22 IQ293004 ModemManager[464]: <warn> [modem0] port ttyUSB1 timed out 9 consecutive times
Jan 19 14:20:25 IQ293004 ModemManager[464]: <error> [modem0] port ttyUSB1 timed out 10 consecutive times, marking modem as invalid
Jan 19 14:20:25 IQ293004 ModemManager[464]: <warn> [modem0] error initializing: Operation was cancelled
приложен диагностический архив, доступен только сотрудникам поддержки
(128,7 КБ)
После двух перезагрузок и смены симок местами, заработало:
приложен диагностический архив, доступен только сотрудникам поддержки
(151,0 КБ)
В чем может быть проблема? Неужели расположение сим карт влияет?
@BrainRoot прошу прощения, что часто дергаю, но мне нужно разобраться в причине.
Нашел обсуждение похожей проблемы:
Как минимум на одном из контроллеров у меня тоже присутвсвует эта ошибка:
[modem0/sim0] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
То что я сейчас наблюдаю - часть контроллеров не видит ту или иную сим.
Снова отвалился от сети. Ребутнуть уже не можем, монтажники ушли.
Появился.
приложен диагностический архив, доступен только сотрудникам поддержки
(150,1 КБ)
Кажется модем отваливается:
Лог
Jan 19 14:47:33 IQ293004 ModemManager[463]: <info> [modem1] state changed (unknown -> disabled)
Jan 19 14:47:33 IQ293004 ModemManager[463]: <info> [modem1] state changed (disabled -> enabling)
Jan 19 14:47:33 IQ293004 ModemManager[463]: <info> [modem1] power state updated: on
Jan 19 14:47:34 IQ293004 ModemManager[463]: <info> [modem1] 3GPP registration state changed (unknown -> idle)
Jan 19 14:47:35 IQ293004 ModemManager[463]: <info> [modem1] state changed (enabling -> enabled)
Jan 19 14:47:56 IQ293004 ModemManager[463]: <warn> [modem1] initial 3GPP registration check failed: Serial command timed out
Jan 19 14:47:56 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 2 consecutive times
Jan 19 14:48:46 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:48:46 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 3 consecutive times
Jan 19 14:50:15 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:50:15 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 4 consecutive times
Jan 19 14:51:45 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:51:45 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 5 consecutive times
Jan 19 14:53:14 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:53:14 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 6 consecutive times
Jan 19 14:54:44 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:54:44 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 7 consecutive times
Jan 19 14:56:14 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:56:14 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 8 consecutive times
Jan 19 14:57:43 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:57:43 IQ293004 ModemManager[463]: <warn> [modem1] port ttyUSB1 timed out 9 consecutive times
Jan 19 14:59:13 IQ293004 ModemManager[463]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 19 14:59:13 IQ293004 ModemManager[463]: <error> [modem1] port ttyUSB1 timed out 10 consecutive times, marking modem as invalid
Jan 19 15:54:58 IQ293004 ModemManager[463]: <info> [base-manager] port usb0 released by device 'wbc'
Jan 19 15:54:58 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB0 released by device 'wbc'
Jan 19 15:54:58 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB1 released by device 'wbc'
Jan 19 15:54:58 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB2 released by device 'wbc'
Jan 19 15:54:58 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB3 released by device 'wbc'
Jan 19 15:55:23 IQ293004 ModemManager[463]: <info> [base-manager] port usb0 released by device 'wbc'
Jan 19 15:55:23 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB0 released by device 'wbc'
Jan 19 15:55:23 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB1 released by device 'wbc'
Jan 19 15:55:23 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB2 released by device 'wbc'
Jan 19 15:55:23 IQ293004 ModemManager[463]: <info> [device wbc] creating modem with plugin 'simtech' and '1' ports
Jan 19 15:55:23 IQ293004 ModemManager[463]: <warn> [plugin/simtech] could not grab port ttyUSB3: Cannot add port 'tty/ttyUSB3', unhandled port type
Jan 19 15:55:23 IQ293004 ModemManager[463]: <warn> [base-manager] couldn't create modem for device 'wbc': Failed to find primary AT port
Jan 19 15:55:55 IQ293004 ModemManager[463]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 19 15:55:55 IQ293004 ModemManager[463]: <info> [base-manager] modem for device 'wbc' successfully created
Jan 19 15:55:55 IQ293004 ModemManager[463]: <warn> [modem3] couldn't load supported modes: Couldn't retrieve supported modes
Jan 19 15:55:55 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:55:56 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load GID1: SIM failure
Jan 19 15:55:56 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load GID2: SIM failure
Jan 19 15:55:56 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:55:56 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load GID1: SIM failure
Jan 19 15:55:56 IQ293004 ModemManager[463]: <warn> [modem3/sim2] couldn't load GID2: SIM failure
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [base-manager] port usb0 released by device 'wbc'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB0 released by device 'wbc'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <warn> [modem3] couldn't load IMEI: Cannot run sequence: 'Could not open serial device ttyUSB1: it has been forced close'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <warn> [modem3] couldn't load UE mode of operation for EPS: Cannot run sequence: 'Could not open serial device ttyUSB1: it has been forced close'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [modem3] state changed (unknown -> disabled)
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB1 released by device 'wbc'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB2 released by device 'wbc'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <info> [base-manager] port ttyUSB3 released by device 'wbc'
Jan 19 15:55:57 IQ293004 ModemManager[463]: <warn> Error cancelling authorization check: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: No such cancellation_id `cancellation-id-45' for name :1.8
Jan 19 15:56:29 IQ293004 ModemManager[463]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 19 15:56:29 IQ293004 ModemManager[463]: <info> [base-manager] modem for device 'wbc' successfully created
Jan 19 15:56:29 IQ293004 ModemManager[463]: <warn> [modem4] couldn't load supported modes: Couldn't retrieve supported modes
Jan 19 15:56:29 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:56:30 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load GID1: SIM failure
Jan 19 15:56:30 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load GID2: SIM failure
Jan 19 15:56:30 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:56:30 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load GID1: SIM failure
Jan 19 15:56:30 IQ293004 ModemManager[463]: <warn> [modem4/sim3] couldn't load GID2: SIM failure
Jan 19 15:56:31 IQ293004 ModemManager[463]: <info> [modem4] state changed (unknown -> disabled)
Jan 19 15:56:31 IQ293004 ModemManager[463]: <info> [modem4] state changed (disabled -> enabling)
Jan 19 15:56:31 IQ293004 ModemManager[463]: <info> [modem4] power state updated: on
Jan 19 15:56:31 IQ293004 ModemManager[463]: <info> [modem4] 3GPP registration state changed (unknown -> idle)
Jan 19 15:56:32 IQ293004 ModemManager[463]: <info> [modem4] state changed (enabling -> enabled)
Jan 19 15:56:39 IQ293004 ModemManager[463]: <info> [modem4] mobile equipment forced PS detach: all contexts have been deactivated
Jan 19 15:56:42 IQ293004 ModemManager[463]: <info> [modem4] state changed (enabled -> disabling)
Jan 19 15:56:43 IQ293004 ModemManager[463]: <info> [modem4] 3GPP registration state changed (idle -> unknown)
Jan 19 15:56:45 IQ293004 ModemManager[463]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 19 15:56:45 IQ293004 ModemManager[463]: <warn> [modem5] couldn't load supported modes: Couldn't retrieve supported modes
Jan 19 15:56:45 IQ293004 ModemManager[463]: <warn> [modem5/sim4] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:56:46 IQ293004 ModemManager[463]: <warn> [modem5/sim4] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 19 15:56:46 IQ293004 ModemManager[463]: <warn> [modem5] couldn't load list of own numbers: Operation not supported
Jan 19 15:56:46 IQ293004 ModemManager[463]: <info> [modem5] state changed (unknown -> disabled)
Jan 19 15:56:46 IQ293004 ModemManager[463]: <info> [modem5] state changed (disabled -> enabling)
Jan 19 15:56:47 IQ293004 ModemManager[463]: <info> [modem5] power state updated: on
Jan 19 15:56:48 IQ293004 ModemManager[463]: <info> [modem5] state changed (enabling -> enabled)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] 3GPP registration state changed (unknown -> registering)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] 3GPP registration state changed (registering -> home)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] state changed (enabled -> registered)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect started...
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect state (6/10): register
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect state (7/10): wait to get packet service state attached
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect state (8/10): bearer
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect state (9/10): connect
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] state changed (registered -> connecting)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] state changed (connecting -> connected)
Jan 19 15:56:49 IQ293004 ModemManager[463]: <info> [modem5] simple connect state (10/10): all done
Jan 19 15:56:51 IQ293004 ModemManager[463]: <info> [modem5] mobile equipment request to activate context (cid 2)
Очень смущает строчка:
<error> [modem1] port ttyUSB1 timed out 10 consecutive times, marking modem as invalid
journalctl -u ModemManager -f -n 500
-- Boot 5c753bbf662c4f1eb10342a4648e8d26 --
Jan 22 00:38:27 IQ293004 systemd[1]: Starting Modem Manager...
Jan 22 00:38:28 IQ293004 ModemManager[453]: <info> ModemManager (version 1.20.0) starting in system bus...
Jan 22 00:38:28 IQ293004 systemd[1]: Started Modem Manager.
Jan 22 00:38:31 IQ293004 ModemManager[453]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c0b000.ethernet': not supported by any plugin
Jan 22 00:38:31 IQ293004 ModemManager[453]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c19000.usb/usb2/2-1': not supported by any plugin
Jan 22 00:38:31 IQ293004 ModemManager[453]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c50000.ethernet': not supported by any plugin
Jan 22 00:39:00 IQ293004 ModemManager[453]: <info> [base-manager] couldn't check support for device '/sys/devices/platform/soc/1c13000.usb/musb-hdrc.8.auto': not supported by any plugin
Jan 22 00:39:33 IQ293004 ModemManager[453]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 22 00:39:33 IQ293004 ModemManager[453]: <info> [base-manager] modem for device 'wbc' successfully created
Jan 22 00:39:33 IQ293004 ModemManager[453]: <warn> [modem0] couldn't load supported modes: Couldn't retrieve supported modes
Jan 22 00:39:33 IQ293004 ModemManager[453]: <warn> [modem0/sim0] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 22 00:39:34 IQ293004 ModemManager[453]: <warn> [modem0/sim0] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 22 00:39:34 IQ293004 ModemManager[453]: <info> [modem0] state changed (unknown -> disabled)
Jan 22 00:39:35 IQ293004 ModemManager[453]: <info> [modem0] state changed (disabled -> enabling)
Jan 22 00:39:35 IQ293004 ModemManager[453]: <info> [modem0] power state updated: on
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] state changed (enabling -> enabled)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] 3GPP registration state changed (unknown -> registering)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] 3GPP registration state changed (registering -> home)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] state changed (enabled -> registered)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect started...
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect state (6/10): register
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect state (7/10): wait to get packet service state attached
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect state (8/10): bearer
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect state (9/10): connect
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] state changed (registered -> connecting)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] state changed (connecting -> connected)
Jan 22 00:39:36 IQ293004 ModemManager[453]: <info> [modem0] simple connect state (10/10): all done
Jan 22 00:39:38 IQ293004 ModemManager[453]: <info> [modem0] mobile equipment request to activate context (cid 2)
Jan 22 00:55:49 IQ293004 ModemManager[453]: <info> [modem0] state changed (connected -> disconnecting)
Jan 22 00:55:50 IQ293004 ModemManager[453]: <info> [modem0] state changed (disconnecting -> registered)
Jan 22 00:55:50 IQ293004 ModemManager[453]: <info> [modem0/bearer0] connection #1 finished: duration 974s
Jan 22 00:55:51 IQ293004 ModemManager[453]: <info> [modem0] mobile equipment request to deactivate context (cid 2)
Jan 22 00:55:52 IQ293004 ModemManager[453]: <info> [modem0] network request to deactivate context (cid 1)
Jan 22 00:55:54 IQ293004 ModemManager[453]: <info> [modem0] mobile equipment forced PS detach: all contexts have been deactivated
Jan 22 00:55:54 IQ293004 ModemManager[453]: <info> [modem0] 3GPP registration state changed (home -> idle)
Jan 22 00:55:54 IQ293004 ModemManager[453]: <info> [modem0] state changed (registered -> enabled)
Jan 22 00:55:58 IQ293004 ModemManager[453]: <info> [modem0] state changed (enabled -> disabling)
Jan 22 00:55:59 IQ293004 ModemManager[453]: <info> [modem0] 3GPP registration state changed (idle -> unknown)
Jan 22 00:56:01 IQ293004 ModemManager[453]: <info> [device wbc] creating modem with plugin 'simtech' and '5' ports
Jan 22 00:56:01 IQ293004 ModemManager[453]: <warn> [modem1] couldn't load supported modes: Couldn't retrieve supported modes
Jan 22 00:56:01 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 22 00:56:01 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load GID1: SIM failure
Jan 22 00:56:01 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load GID2: SIM failure
Jan 22 00:56:02 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load list of emergency numbers: Failed to parse CRSM query result '+CRSM: 105,129'
Jan 22 00:56:02 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load GID1: SIM failure
Jan 22 00:56:02 IQ293004 ModemManager[453]: <warn> [modem1/sim1] couldn't load GID2: SIM failure
Jan 22 00:56:02 IQ293004 ModemManager[453]: <warn> [modem1] couldn't load list of own numbers: Operation not supported
Jan 22 00:56:02 IQ293004 ModemManager[453]: <info> [modem1] state changed (unknown -> disabled)
Jan 22 00:56:02 IQ293004 ModemManager[453]: <info> [modem1] state changed (disabled -> enabling)
Jan 22 00:56:02 IQ293004 ModemManager[453]: <info> [modem1] power state updated: on
Jan 22 00:56:03 IQ293004 ModemManager[453]: <info> [modem1] 3GPP registration state changed (unknown -> idle)
Jan 22 00:56:04 IQ293004 ModemManager[453]: <info> [modem1] state changed (enabling -> enabled)
Jan 22 00:57:17 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 00:58:47 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 00:58:47 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 2 consecutive times
Jan 22 01:00:16 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:00:16 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 3 consecutive times
Jan 22 01:01:45 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:01:45 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 4 consecutive times
Jan 22 01:03:15 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:03:15 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 5 consecutive times
Jan 22 01:04:45 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:04:45 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 6 consecutive times
Jan 22 01:06:14 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:06:14 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 7 consecutive times
Jan 22 01:07:46 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:07:46 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 8 consecutive times
Jan 22 01:09:09 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:09:09 IQ293004 ModemManager[453]: <warn> [modem1] port ttyUSB1 timed out 9 consecutive times
Jan 22 01:10:39 IQ293004 ModemManager[453]: <warn> [modem1] couldn't process primary SIM update request: Serial command timed out
Jan 22 01:10:39 IQ293004 ModemManager[453]: <error> [modem1] port ttyUSB1 timed out 10 consecutive times, marking modem as invalid
приложен диагностический архив, доступен только сотрудникам поддержки
(145,7 КБ)
Этот контроллер меняем с модемом гарантийно, у него что-то с шиной между модемом и SOC.
Давайте мы бесплатно поменяем вам оборудование. Курьер привезёт новое оборудование и заберёт старое:
- WB7.4 - 1 шт
- WBC2-4g - 1шт
Для возврата напишите, пожалуйста, письмо на info@wirenboard.com.
В письме укажите:
- ссылку на эту тему,
- серийный номер устройства, AQDLPHZ2,
- ваш действующий телефон, адрес доставки, ФИО получателя.
1 лайк
Спасибо!
Как довезем контроллер до Москвы, напишем.
Нету ли списка серийных номеров с такой же проблемой? Очень накладно ездить в другой город несколько раз, чтобы выявить такую проблему.
Я могу прислать все серийники, что у нас есть.
Нет похожей массовой проблемы. Соответственно и списка, как такового. Тут, скорей всего именно дефект, который возник уже после тестирования. Не исключен, впрочем и дефект пайки.
Понял, можете тогда подсказать по каким ключевым словам можно определить проблему?
Подходит только marking modem as invalid ?
Я бы погрепал по логам.
Нет, основное - “Serial command timed out”
marking modem as invalid - это уже “следствие”, собственно.
Модем подключен по USB внутри, соответственно при проблеме в нем “внутри” может именно USB устройство не пропадать - то есть интерфейс - оставаться активным.
1 лайк
@BrainRoot Доброй ночи!
Проблема еще раз воспроизвелась:
приложен диагностический архив, доступен только сотрудникам поддержки
(157,4 КБ)
Это не решается как-то программно?
И еще один контроллер:
приложен диагностический архив, доступен только сотрудникам поддержки
(163,0 КБ)
И еще один
приложен диагностический архив, доступен только сотрудникам поддержки
(186,2 КБ)