Отключается 4G модем

bulava92 · October 2, 2024, 1:00pm

Добрый день
Стал периодически отключаться модем
Подскажите, что можно проверить?

Прикладываю лог

Спойлер

02-10-2024 15:49:17.542 main: Called from pid 5523 (wb-gsm-mm)
02-10-2024 15:49:16.040 should_enable: Should enable GSM modem
02-10-2024 15:49:15.392 gsm_check_present: Modem is enabled in DT (/soc/usb@1c1c000/wbc-modem@1)
02-10-2024 15:49:14.391 main: Called from pid 1 (systemd)
02-10-2024 15:47:51.873 mm_off: Physically switching off GSM modem using POWER FET
02-10-2024 15:47:51.827 mm_off: Modem is OFF
02-10-2024 15:47:38.673 mm_off: Modem is ON. Will try to switch off GSM modem
02-10-2024 12:57:53.594 main: Called from pid 3163 (wb-gsm-mm)
02-10-2024 12:57:52.475 mm_off: Physically switching off GSM modem using POWER FET
02-10-2024 12:57:39.255 mm_off: Modem is ON. Will try to switch off GSM modem
02-10-2024 12:57:39.255 mm_off: Modem is ON. Will try to switch off GSM modem
02-10-2024 12:57:36.195 main: Called from pid 3163 (wb-gsm-mm)
02-10-2024 12:55:53.177 ModemManager is running, but modem is not found
02-10-2024 12:54:13.024 ModemManager is running, but modem is not found
02-10-2024 11:12:53.252 main: Called from pid 13698 (wb-gsm-mm)
02-10-2024 11:12:52.130 mm_off: Physically switching off GSM modem using POWER FET
02-10-2024 11:12:52.001 mm_off: Waiting for modem to stop
02-10-2024 11:12:35.955 guess_of_node: Got of_gsm_node: /soc/usb@1c1c000/wbc-modem@1
02-10-2024 11:12:35.842 main: Called from pid 13698 (wb-gsm-mm)
02-10-2024 11:12:34.118 main: Called from pid 1 (systemd)
02-10-2024 11:12:34.118 main: Called from pid 1 (systemd)
02-10-2024 11:10:52.937 ModemManager is running, but modem is not found
02-10-2024 11:09:12.778 ModemManager is running, but modem is not found
26-09-2024 12:33:39.388 main: Called from pid 5491 (wb-gsm-mm)
26-09-2024 12:33:35.206 guess_of_node: Got of_gsm_node: /soc/usb@1c1c000/wbc-modem@1
26-09-2024 12:33:32.657 gsm_check_present: Modem is enabled in DT (/soc/usb@1c1c000/wbc-modem@1)
26-09-2024 12:33:31.997 guess_of_node: Got of_gsm_node: /soc/usb@1c1c000/wbc-modem@1
26-09-2024 12:32:31.770 mm_off: Physically switching off GSM modem using POWER FET
26-09-2024 12:32:31.727 mm_off: Modem is OFF
26-09-2024 12:17:06.397 ModemManager is running, but modem is not found
26-09-2024 12:17:06.397 ModemManager is running, but modem is not found

приложен диагностический архив, доступен только сотрудникам поддержки

(515,5 КБ)

Bringer · October 3, 2024, 1:16pm

Добрый день! Прошу прощения за долгий ответ. Пока ещё нужно время для изучения вопроса.

BrainRoot · October 3, 2024, 3:57pm

Добрый день.
В логах:

Oct 02 08:08:20 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 2 consecutive times
Oct 02 08:08:23 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:23 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 3 consecutive times
Oct 02 08:08:26 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:26 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 4 consecutive times
Oct 02 08:08:31 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:31 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 5 consecutive times
Oct 02 08:08:36 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:36 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 6 consecutive times
Oct 02 08:08:41 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:41 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 7 consecutive times
Oct 02 08:08:46 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:46 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 8 consecutive times
Oct 02 08:08:51 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: Serial command timed out
Oct 02 08:08:51 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62] port ttyUSB1 timed out 9 consecutive times
Oct 02 08:08:54 wirenboard-ASOI7OWQ ModemManager[384]: <error> [modem62] port ttyUSB1 timed out 10 consecutive times, marking modem as invalid
Oct 02 08:08:54 wirenboard-ASOI7OWQ ModemManager[384]: <warn>  [modem62/bearer23] checking if connected failed: Couldn't check current list of active PDP contexts: AT command was cancelled
Oct 02 08:12:44 wirenboard-ASOI7OWQ ModemManager[384]: <info>  [base-manager] port usb0 released by device 'wbc'
Oct 02 08:12:44 wirenboard-ASOI7OWQ ModemManager[384]: <info>  [base-manager] port ttyUSB0 released by device 'wbc'
Oct 02 08:12:44 wirenboard-ASOI7OWQ ModemManager[384]: <info>  [base-manager] port ttyUSB1 released by device 'wbc'
Oct 02 08:12:44 wirenboard-ASOI7OWQ ModemManager[384]: <info>  [base-manager] port ttyUSB2 released by device 'wbc'

После потери контекста MM перезапускает модем

Oct 02 08:12:43 wirenboard-ASOI7OWQ kernel: usb 3-1: USB disconnect, device number 3
Oct 02 08:12:43 wirenboard-ASOI7OWQ kernel: rndis_host 3-1:1.0 usb0: unregister 'rndis_host' usb-1c1c000.usb-1, RNDIS device
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option 3-1:1.2: device disconnected
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option 3-1:1.4: device disconnected
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option 3-1:1.5: device disconnected
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option1 ttyUSB3: GSM modem (1-port) converter now disconnected from ttyUSB3
Oct 02 08:12:44 wirenboard-ASOI7OWQ kernel: option 3-1:1.3: device disconnected
Oct 02 08:12:59 wirenboard-ASOI7OWQ kernel: usb 3-1: new high-speed USB device number 4 using ehci-platform
Oct 02 08:12:59 wirenboard-ASOI7OWQ kernel: usb 3-1: USB disconnect, device number 4

Проверьте уровень GSM сигнала в моменты перезапуска.
Какая антенна используется для модема?

bulava92 · October 5, 2024, 10:51am

добрый день
антенна внешняя, куплена у вас
прикручена надёжно