Не удалось подключится к ws://192.168.1.60/mqtt

Добрый день! После установки обновлений и перезагрузки контроллера, не могу подключиться через web-интерфейс. Не удалось подключится к ws://192.168.1.60/mqtt

Помогите, пожалуйста.

приложен диагностический архив, доступен только сотрудникам поддержки
(312,7 КБ)

Добрый день!

Рекомендую проверить статус службы wb-mqtt-serial. Судя по логу, брокер недоступен:

Jan 12 14:56:28 wirenboard-ACE73ROO wb-mqtt-serial[14592]: WARNING: [backend] Unable to publish, no connection to broker
Jan 12 14:56:28 wirenboard-ACE73ROO wb-mqtt-serial[14592]: WARNING: [backend] Unable to publish, no connection to broker

Во время обновления не было ошибок или обрыва связи с консолью?

Добрый! Службу перезапустил, проверил. Все тоже самое. Ошибок и обрывов не было.

Добрый день!

Вы выполняли подобные команды? Если да то прошу прислать вывод команд

systemctl status wb-mqtt-serial
journalctl -u wb-mqtt-serial -n 50 --no-pager
journalctl -u wb-mqtt-serial | grep "ERROR"

Также рекомендую проверить статус службы mosquitto:


systemctl status mosquitto
journalctl -u mosquitto -n 50
journalctl -u mosquitto | grep "ERROR"

● wb-mqtt-serial.service - MQTT Driver for serial devices
Loaded: loaded (/lib/systemd/system/wb-mqtt-serial.service; enabled; vendo>
Active: active (running) since Tue 2026-01-13 20:13:32 MSK; 13h ago
Process: 1674 ExecStartPre=/usr/lib/wb-mqtt-serial/generate-system-config.s>
Main PID: 1744 (wb-mqtt-serial)
Tasks: 10 (limit: 2354)
Memory: 14.7M
CPU: 1h 19min 36.063s
CGroup: /system.slice/wb-mqtt-serial.service
└─1744 /usr/bin/wb-mqtt-serial

Warning: journal has been rotated since unit was started, output may be incompl>
lines 1-12/12 (END)

– Journal begins at Sun 2023-06-18 17:55:57 MSK, ends at Wed 2026-01-14 09:37:17 MSK. –
Jun 18 17:56:20 wirenboard-ACE73ROO systemd[1]: Started MQTT Driver for serial devices.
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] Default host and port detected, checking if UNIX socket exists on /var/run/mosquitto/mosquitto.sock
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] UNIX socket exists, using it for connection
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] connection estabilished with code “0”
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] subscription succeeded (message id 1)
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] subscription succeeded (message id 2)
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] subscription succeeded (message id 5)
Jun 18 17:56:28 wirenboard-ACE73ROO wb-mqtt-serial[1805]: INFO: [mqtt] subscription succeeded (message id 7)
Aug 07 12:47:07 wirenboard-ACE73ROO systemd[1]: wb-mqtt-serial.service: Main process exited, code=killed, status=9/KILL
Aug 07 12:47:07 wirenboard-ACE73ROO systemd[1]: wb-mqtt-serial.service: Failed with result ‘signal’.
Aug 07 12:47:07 wirenboard-ACE73ROO systemd[1]: wb-mqtt-serial.service: Consumed 1.801s CPU time.
Aug 07 12:47:09 wirenboard-ACE73ROO systemd[1]: wb-mqtt-serial.service: Scheduled restart job, restart counter is at 1.
Aug 07 12:47:09 wirenboard-ACE73ROO systemd[1]: Stopped MQTT Driver for serial devices.
Aug 07 12:47:09 wirenboard-ACE73ROO systemd[1]: wb-mqtt-serial.service: Consumed 1.801s CPU time.
Aug 07 12:47:09 wirenboard-ACE73ROO systemd[1]: Started MQTT Driver for serial devices.
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] Default host and port detected, checking if UNIX socket exists on /var/run/mosquitto/mosquitto.sock
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] UNIX socket exists, using it for connection
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] connection estabilished with code “0”
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] subscription succeeded (message id 1)
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] subscription succeeded (message id 2)
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] subscription succeeded (message id 5)
Aug 07 12:47:10 wirenboard-ACE73ROO wb-mqtt-serial[5675]: INFO: [mqtt] subscription succeeded (message id 7)

mosquitto.service - Mosquitto MQTT Broker
Loaded: loaded (/lib/systemd/system/mosquitto.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/mosquitto.service.d
└─override.conf
Active: active (running) since Tue 2026-01-13 20:13:33 MSK; 13h ago
Docs: man:mosquitto.conf(5)
man:mosquitto(8)
Process: 1642 ExecStartPre=/bin/mkdir -m 740 -p /var/log/mosquitto (code=exited, status=0/SUCCESS)
Process: 1721 ExecStartPre=/bin/chown mosquitto:mosquitto /var/log/mosquitto (code=exited, status=0/SUCCESS)
Process: 1752 ExecStartPre=/bin/mkdir -m 740 -p /run/mosquitto (code=exited, status=0/SUCCESS)
Process: 1823 ExecStartPre=/bin/chown mosquitto:mosquitto /run/mosquitto (code=exited, status=0/SUCCESS)
Process: 1836 ExecStartPre=/bin/chown mosquitto:mosquitto /run/mosquitto (code=exited, status=0/SUCCESS)
Process: 1842 ExecStartPre=/bin/chmod g+x /run/mosquitto (code=exited, status=0/SUCCESS)
Main PID: 1873 (mosquitto)
Tasks: 1 (limit: 2354)
Memory: 2.1M
CPU: 11min 7.931s
CGroup: /system.slice/mosquitto.service
└─1873 /usr/sbin/mosquitto -c /etc/mosquitto/mosquitto.conf

Warning: journal has been rotated since unit was started, output may be incomplete.

– Journal begins at Sun 2023-06-18 17:55:57 MSK, ends at Wed 2026-01-14 09:39:17 MSK. –
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-logs (p2, c0, k60).
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-opcua-config_generator (p2, c0, k60).
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: Client wb-mqtt-opcua-config_generator closed its connection.
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:22 wirenboard-ACE73ROO mosquitto[1945]: 1687100182: New client connected from /var/run/mosquitto/mosquitto.sock:0 as confed-wirenboard-ACE73ROO-1999 (p2, c1, k30).
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New client connected from /var/run/mosquitto/mosquitto.sock:0 as auto-99BF4F64-999D-5AD2-E048-25B594F1EEEC (p2, c1, k60).
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-opcua (p2, c0, k60).
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: Client auto-99BF4F64-999D-5AD2-E048-25B594F1EEEC disconnected.
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New client connected from /var/run/mosquitto/mosquitto.sock:0 as rules-wirenboard-ACE73ROO-2062 (p2, c1, k30).
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:23 wirenboard-ACE73ROO mosquitto[1945]: 1687100183: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-rules-engine-wirenboard-ACE73ROO-2062 (p2, c1, k30).
Jun 18 17:56:26 wirenboard-ACE73ROO mosquitto[1945]: 1687100186: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:26 wirenboard-ACE73ROO mosquitto[1945]: 1687100186: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-mbgate-confgen-Qelm2uWR (p2, c1, k60).
Jun 18 17:56:27 wirenboard-ACE73ROO mosquitto[1945]: 1687100187: Client wb-mqtt-mbgate-confgen-Qelm2uWR closed its connection.
Jun 18 17:56:27 wirenboard-ACE73ROO mosquitto[1945]: 1687100187: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:27 wirenboard-ACE73ROO mosquitto[1945]: 1687100187: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-metrics-qyd7BIE5 (p2, c1, k60).
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New client connected from /var/run/mosquitto/mosquitto.sock:0 as mqtt-mbgate-1687100188 (p2, c0, k60).
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-device-manager-YqptT9X1 (p2, c1, k60).
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-diag-collect-2XaInl9R (p2, c1, k60).
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New client connected from /var/run/mosquitto/mosquitto.sock:0 as connections-virtual-devices-n1M3YCmd (p2, c1, k60).
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Jun 18 17:56:28 wirenboard-ACE73ROO mosquitto[1945]: 1687100188: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-modbus (p2, c0, k60).
Aug 07 12:46:12 wirenboard-ACE73ROO mosquitto[1945]: 1691401572: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:12 wirenboard-ACE73ROO mosquitto[1945]: 1691401572: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-adc (p2, c0, k60).
Aug 07 12:46:15 wirenboard-ACE73ROO mosquitto[1945]: 1691401575: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:15 wirenboard-ACE73ROO mosquitto[1945]: 1691401575: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-gpio (p2, c0, k60).
Aug 07 12:46:19 wirenboard-ACE73ROO mosquitto[1945]: 1691401579: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:19 wirenboard-ACE73ROO mosquitto[1945]: 1691401579: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-mqtt-knx (p2, c0, k60).
Aug 07 12:46:23 wirenboard-ACE73ROO mosquitto[1945]: 1691401583: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:23 wirenboard-ACE73ROO mosquitto[1945]: 1691401583: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-w1 (p2, c0, k60).
Aug 07 12:46:55 wirenboard-ACE73ROO mosquitto[1945]: 1691401615: Client wb-rules-engine-wirenboard-ACE73ROO-2062 closed its connection.
Aug 07 12:46:55 wirenboard-ACE73ROO mosquitto[1945]: 1691401615: Client rules-wirenboard-ACE73ROO-2062 closed its connection.
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: New client connected from /var/run/mosquitto/mosquitto.sock:0 as rules-wirenboard-ACE73ROO-4990 (p2, c1, k30).
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-rules-engine-wirenboard-ACE73ROO-4990 (p2, c1, k30).
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: Client wb-gpio disconnected.
Aug 07 12:46:56 wirenboard-ACE73ROO mosquitto[1945]: 1691401616: Client wb-adc disconnected.
Aug 07 12:47:07 wirenboard-ACE73ROO mosquitto[1945]: 1691401627: Client wb-modbus closed its connection.
Aug 07 12:47:10 wirenboard-ACE73ROO mosquitto[1945]: 1691401630: New connection from /var/run/mosquitto/mosquitto.sock:0 on port 0.
Aug 07 12:47:10 wirenboard-ACE73ROO mosquitto[1945]: 1691401630: New client connected from /var/run/mosquitto/mosquitto.sock:0 as wb-modbus (p2, c0, k60).

Судя по логам, сейчас все в порядке, службы работают. Я верно понимаю, что ошибка все равно остается?

Если да, то пригласите, пожалуйста, пользователя support@wirenboard.com в организацию на облачном сервисе.

Логин, пароль от SSH пришлите личным сообщением, если они нестандартные.

Для этого в настройках организации нажмите кнопку “Пригласить”


И укажите почтовый адрес:

После этого поддержка получит доступ к вашему контроллеру для диагностики.
Не забудьте удалить потом доступ.

Дело в том, что облачный агент у меня никак тоже не хочет работать

● wb-cloud-agent@wirenboard.cloud.service - Wiren Board Cloud Agent (wirenboard>
Loaded: loaded (/lib/systemd/system/wb-cloud-agent@.service; enabled; vend>
Active: inactive (dead)
Condition: start condition failed at Wed 2026-01-14 10:36:11 MSK; 10s ago
└─ ConditionPathExistsGlob=/etc/wb-cloud-agent/providers/wirenboar>

Jan 14 10:36:11 wirenboard-ACE73ROO systemd[1]: Condition check resulted in Wir>
lines 1-7/7 (END)

root@wirenboard-ACE73ROO:~# traceroute wirenboard.cloud
-bash: traceroute: command not found

В данном случае есть два сценария:

  1. Обновление через .fit-файл или сброс на заводские настройки. Это самый простой способ.
  2. Организация удаленного доступа через стороннее приложение, например AnyDesk.

Я могу предоставить доступ через anydesk. Сбрасывать не очень хочется. Еще spruthub подключен и настроено все. Как мы это можем осуществить?

Можем связаться с вами после 13:30 по МСК сегодня.
Для связи с вами мне потребуется контактный номер ваш и ID AnyDesk
Прошу направить данные в ЛС

Работа контроллера восстановлена путем копирования конфигурационного файла /etc/mosquitto/mosquitto.conf.

Конфигурационный файл должен содержать:

# Place your local configuration in /etc/mosquitto/conf.d/
#
# A full description of the configuration file is at
# /usr/share/doc/mosquitto/examples/mosquitto.conf.example

#pid_file /run/mosquitto/mosquitto.pid

# persistence is disabled by default. enable in /etc/mosquitto/conf.d/000persistence.conf
persistence_location /var/lib/mosquitto/

log_dest syslog

include_dir /usr/share/wb-configs/mosquitto
include_dir /etc/mosquitto/conf.d
include_dir /usr/share/wb-configs/mosquitto-post