Всем, привет!
Контроллер половину дня был доступен, затем что-то произошло, зайти на контроллер не получилось. Висела надпись ПРОБЛЕМА.
После перезагрузки контроллера, скачал файл диагностики, помогите его расшифровать и понять, в чем была ПРОБЛЕМА.
Добрый день!
Логи wb-cloud-agent ничего не содержат.
Рекомендую выполнить диагностику по инструкции Поиск и устранение неисправностей.
Пришлите выводы команд.
С компьютера не получается зайти на support.wirenboard.com. чтобы скопировать команды. С vpn тоже не пускает.
Не совсем понимаю, мы с вами сейчас на https://support.wirenboard.com/.
Уточните, пожалуйста, куда не удается зайти?
Я сейчас с телефона с Вами общаюсь. С компьютера не могу зайти.
Welcome to Wiren Board 6.7.2 (s/n AZOMRWDK), release wb-2507 (as stable)
Linux wirenboard-AZOMRWDK 5.10.35-wb180 #1 Mon Sep 1 07:19:26 UTC 2025 armv7l GNU/Linux
System load: 2.47 2.45 2.28 Up time: 1:02
Memory usage: 45% of 494M Usage of /: 72% of 2.0G /mnt/data: 96% of 4.7G
eth0 ip: 192.168.1.73
9f99
The following network interfaces were found in /etc/network/interfaces
which means they are currently configured by ifupdown:
eth0
eth1
wlan0
If you want to manage those interfaces with NetworkManager instead
remove their configuration from /etc/network/interfaces
or use web interface config editor to remove them.
112 package updates are available; type ‘apt update && apt upgrade’ to update them.
Last login: Wed Apr 8 11:28:59 2026 from 127.0.0.1
root@wirenboard-AZOMRWDK:~# ping 8.8.8.8 -c 4
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=108 time=21.4 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=108 time=21.3 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=108 time=21.1 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=108 time=21.2 ms
— 8.8.8.8 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 21.147/21.244/21.410/0.104 ms
root@wirenboard-AZOMRWDK:~# traceroute wirenboard.cloud
-bash: traceroute: command not found
root@wirenboard-AZOMRWDK:~# traceroute wirenboard.cloud
-bash: traceroute: command not found
root@wirenboard-AZOMRWDK:~# traceroute wirenboard.cloud
-bash: traceroute: command not found
root@wirenboard-AZOMRWDK:~# traceroute wirenboard.cloud
-bash: traceroute: command not found
root@wirenboard-AZOMRWDK:~# host agent.wirenboard.cloud
agent.wirenboard.cloud is an alias for wirenboard.cloud.
wirenboard.cloud has address 5.35.10.8
root@wirenboard-AZOMRWDK:~# systemctl status wb-cloud-agent@wirenboard.cloud
● wb-cloud-agent@wirenboard.cloud.service - Wiren Board Cloud Agent (wirenboard.cloud)
Loaded: loaded (/lib/systemd/system/wb-cloud-agent@.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2026-04-08 11:24:48 UTC; 1h 5min ago
Main PID: 4403 (wb-cloud-agent)
Tasks: 3 (limit: 1146)
Memory: 14.5M
CPU: 2min 28.253s
CGroup: /system.slice/system-wb\x2dcloud\x2dagent.slice/wb-cloud-agent@wirenboard.cloud.service
├─ 4403 /usr/bin/python3 /usr/bin/wb-cloud-agent run-daemon wirenboard.cloud
└─20299 curl --connect-timeout 45 --retry 8 --retry-delay 1 --retry-all-errors --cert --key ATECCx08:00:04:C0:00 --engine at>
Apr 08 11:24:25 wirenboard-AZOMRWDK systemd[1]: Starting Wiren Board Cloud Agent (wirenboard.cloud)…
Apr 08 11:24:48 wirenboard-AZOMRWDK systemd[1]: Started Wiren Board Cloud Agent (wirenboard.cloud).
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: ====== Cloud Agent started (provider: https://wirenboard.cloud) ======
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Start checking cloud reachability (interval: 10s, max_attempts: 100)
Apr 08 11:25:12 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud reachability - OK
Apr 08 11:25:23 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Sending package versions: agent=1.6.12, telegraf=1.29.1-wb4, frpc=0.62.1-3-gb168dfea-wb2, engine_key=ATECCx08:00:04:C0:00
Apr 08 11:25:30 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent initialization - OK
Apr 08 11:25:51 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent is successfully connected to the cloud!
…skipping…
● wb-cloud-agent@wirenboard.cloud.service - Wiren Board Cloud Agent (wirenboard.cloud)
Loaded: loaded (/lib/systemd/system/wb-cloud-agent@.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2026-04-08 11:24:48 UTC; 1h 5min ago
Main PID: 4403 (wb-cloud-agent)
Tasks: 3 (limit: 1146)
Memory: 14.5M
CPU: 2min 28.253s
CGroup: /system.slice/system-wb\x2dcloud\x2dagent.slice/wb-cloud-agent@wirenboard.cloud.service
├─ 4403 /usr/bin/python3 /usr/bin/wb-cloud-agent run-daemon wirenboard.cloud
└─20299 curl --connect-timeout 45 --retry 8 --retry-delay 1 --retry-all-errors --cert --key ATECCx08:00:04:C0:00 --engine at>
Apr 08 11:24:25 wirenboard-AZOMRWDK systemd[1]: Starting Wiren Board Cloud Agent (wirenboard.cloud)…
Apr 08 11:24:48 wirenboard-AZOMRWDK systemd[1]: Started Wiren Board Cloud Agent (wirenboard.cloud).
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: ====== Cloud Agent started (provider: https://wirenboard.cloud) ======
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Start checking cloud reachability (interval: 10s, max_attempts: 100)
Apr 08 11:25:12 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud reachability - OK
Apr 08 11:25:23 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Sending package versions: agent=1.6.12, telegraf=1.29.1-wb4, frpc=0.62.1-3-gb168dfea-wb2, engine_key=ATECCx08:00:04:C0:00
Apr 08 11:25:30 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent initialization - OK
Apr 08 11:25:51 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent is successfully connected to the cloud!
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● wb-cloud-agent@wirenboard.cloud.service - Wiren Board Cloud Agent (wirenboard.cloud)
Loaded: loaded (/lib/systemd/system/wb-cloud-agent@.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2026-04-08 11:24:48 UTC; 1h 5min ago
Main PID: 4403 (wb-cloud-agent)
Tasks: 3 (limit: 1146)
Memory: 14.5M
CPU: 2min 28.253s
CGroup: /system.slice/system-wb\x2dcloud\x2dagent.slice/wb-cloud-agent@wirenboard.cloud.service
├─ 4403 /usr/bin/python3 /usr/bin/wb-cloud-agent run-daemon wirenboard.cloud
└─20299 curl --connect-timeout 45 --retry 8 --retry-delay 1 --retry-all-errors --cert --key ATECCx08:00:04:C0:00 --engine at>
Apr 08 11:24:25 wirenboard-AZOMRWDK systemd[1]: Starting Wiren Board Cloud Agent (wirenboard.cloud)…
Apr 08 11:24:48 wirenboard-AZOMRWDK systemd[1]: Started Wiren Board Cloud Agent (wirenboard.cloud).
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: ====== Cloud Agent started (provider: https://wirenboard.cloud) ======
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Start checking cloud reachability (interval: 10s, max_attempts: 100)
Apr 08 11:25:12 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud reachability - OK
Apr 08 11:25:23 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Sending package versions: agent=1.6.12, telegraf=1.29.1-wb4, frpc=0.62.1-3-gb168dfea-wb2, engine_key=ATECCx08:00:04:C0:00
Apr 08 11:25:30 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent initialization - OK
Apr 08 11:25:51 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent is successfully connected to the cloud!
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…skipping…
● wb-cloud-agent@wirenboard.cloud.service - Wiren Board Cloud Agent (wirenboard.cloud)
Loaded: loaded (/lib/systemd/system/wb-cloud-agent@.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2026-04-08 11:24:48 UTC; 1h 5min ago
Main PID: 4403 (wb-cloud-agent)
Tasks: 3 (limit: 1146)
Memory: 14.5M
CPU: 2min 28.253s
CGroup: /system.slice/system-wb\x2dcloud\x2dagent.slice/wb-cloud-agent@wirenboard.cloud.service
├─ 4403 /usr/bin/python3 /usr/bin/wb-cloud-agent run-daemon wirenboard.cloud
└─20299 curl --connect-timeout 45 --retry 8 --retry-delay 1 --retry-all-errors --cert --key ATECCx08:00:04:C0:00 --engine at>
Apr 08 11:24:25 wirenboard-AZOMRWDK systemd[1]: Starting Wiren Board Cloud Agent (wirenboard.cloud)…
Apr 08 11:24:48 wirenboard-AZOMRWDK systemd[1]: Started Wiren Board Cloud Agent (wirenboard.cloud).
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: ====== Cloud Agent started (provider: https://wirenboard.cloud) ======
Apr 08 11:25:10 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Start checking cloud reachability (interval: 10s, max_attempts: 100)
Apr 08 11:25:12 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud reachability - OK
Apr 08 11:25:23 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Sending package versions: agent=1.6.12, telegraf=1.29.1-wb4, frpc=0.62.1-3-gb168dfea-wb2, engine_key=ATECCx08:00:04:C0:00
Apr 08 11:25:30 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent initialization - OK
Apr 08 11:25:51 wirenboard-AZOMRWDK wb-cloud-agent[4403]: Cloud Agent is successfully connected to the cloud!
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/bin/bash: -c: line 1: unexpected EOF while looking for matching `"’
/bin/bash: -c: line 2: syntax error: unexpected end of file
…skipping…
SUMMARY OF LESS COMMANDS
Commands marked with * may be preceded by a number, N.
Notes in parentheses indicate the behavior if N is given.
A key preceded by a caret indicates the Ctrl key; thus ^K is ctrl-K.
h H Display this help.
q :q Q :Q ZZ Exit.
MOVING
e ^E j ^N CR * Forward one line (or N lines).
y ^Y k ^K ^P * Backward one line (or N lines).
f ^F ^V SPACE * Forward one window (or N lines).
b ^B ESC-v * Backward one window (or N lines).
z * Forward one window (and set window to N).
w * Backward one window (and set window to N).
ESC-SPACE * Forward one window, but don’t stop at end-of-file.
d ^D * Forward one half-window (and set half-window to N).
u ^U * Backward one half-window (and set half-window to N).
ESC-) RightArrow * Right one half screen width (or N positions).
ESC-( LeftArrow * Left one half screen width (or N positions).
ESC-} ^RightArrow Right to last column displayed.
ESC-{ ^LeftArrow Left to first column.
F Forward forever; like “tail -f”.
ESC-F Like F but stop when search pattern is found.
r ^R ^L Repaint screen.
R Repaint screen, discarding buffered input.
---------------------------------------------------
Default “window” is the screen height.
Default “half-window” is half of the screen height.
SEARCHING
/pattern * Search forward for (N-th) matching line.
С самим клиентом проблем не вижу.
traceroute у вас отсутствует. Его нужно установить командой apt install traceroute и прислать трассировку.
curl-тест не прислали. Ожидается: ответ с HTTP-кодом 200.
Обратите внимание, что у вас /mnt/data заполнен на 96%/ , это тоже может влиять на работу контроллера.
Пришлите скрин, что происходит у вас при входе на контроллер через облако.
Полагаю, это связано с вашим провайдером. Сайт работает и открывается.
Еще у вас есть 112 необновлённых пакетов. Рекомендую обновить ПО контроллера: Программное обеспечение контроллеров Wiren Board — Wiren Board
Спасибо! Обновлю, после чистки памяти.