Здравствуйте, контроллер вылетает каждые 5 минут из wb-cloud и потом восстанавливается. Подскажите, что делать…
приложен диагностический архив, доступен только сотрудникам поддержки
(486,1 КБ)
Добрый день.
Что такое “вылетает”? Опишите пожалуйста.
Судя по логу:
Nov 02 08:09:33 wirenboard-A3WVORAG wb-cloud-agent[2164]: subprocess.CalledProcessError: Command '['curl', '--connect-timeout', '45', '--retry', '8', '--retry-delay', '1', '--retry-all-errors', '--cert', '/var/lib/wb-cloud-agent/device_bundle.crt.pem', '--key', 'ATECCx08:00:02:C0:00', '--engine', 'ateccx08', '--key-type', 'ENG', '-w', '|||{"code":"%{response_code}"}', 'https://agent.wirenboard.cloud/api-agent/v1/events/']' returned non-zero exit status 6.
нет (нестабильна) связь конгтроллера.
Проведите пожалуйста диагностику, при этом обязательно проверьте, например, пинг к шлюзу. После этого, если пинг к шлюзу стабилен - пинг к самому облачному сервису.
Ну и обратите внимание - изменяется ли пинг при возникновении проблем со связью.
Здравствуйте, да. Выявили проблему. Проблема была в локальной сети. Все решили. А можете помочь немного с другим вопросом. Есть релюшка wb-mr6c. Переведена в режим штор. И, если, например, открывать одну штору - все нормально. Но, как только я попробую открыть две или три шторы - все горит красным. Если модуль не трогать, то он не будет пропадать
Вот логи:
04-11-2025 12:02:03.175 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:03.085 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 21>: Serial protocol error: request timed out
04-11-2025 12:02:03.041 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.963 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 21>: Serial protocol error: request timed out
04-11-2025 12:02:02.919 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.828 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 21>: Serial protocol error: request timed out
04-11-2025 12:02:02.784 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.738 WARNING: [modbus] failed to read 8 discrete(s) @ 0 of device </dev/ttyRS485-1 9600 8 N 2> modbus:114: Serial protocol error: request timed out
04-11-2025 12:02:02.692 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 21>: Serial protocol error: request timed out
04-11-2025 12:02:02.648 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.558 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 21>: Serial protocol error: request timed out
04-11-2025 12:02:02.514 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.469 WARNING: [modbus] failed to read 2 input(s) @ 270 of device </dev/ttyRS485-1 9600 8 N 2> modbus:114: Serial protocol error: request timed out
04-11-2025 12:02:02.425 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.335 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.291 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.241 WARNING: [modbus] failed to read 8 input(s) @ 32 of device </dev/ttyRS485-1 9600 8 N 2> modbus:114: Serial protocol error: request timed out
04-11-2025 12:02:02.197 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.107 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:02.061 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.985 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.895 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.851 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.774 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.685 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.640 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.550 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.461 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.416 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.343 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.253 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.209 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.132 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:01.042 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:00.997 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 18>: Serial protocol error: request timed out
04-11-2025 12:02:00.323 WARNING: [register handler] failed to write: <</dev/ttyRS485-1 9600 8 N 2> modbus:114:coil: 17>: Serial protocol error: malformed response: invalid crc
04-11-2025 12:00:33.579 INFO: [serial client] Events are disabled for <modbus:114: reboot>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 21>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 20>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 19>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 18>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 17>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 16>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 5>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 4>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 3>
04-11-2025 12:00:33.579 INFO: [serial client] Events are enabled for <modbus:114:coil: 2>
04-11-2025 12:00:33.578 INFO: [serial client] Events are enabled for <modbus:114:coil: 1>
04-11-2025 12:00:33.578 INFO: [serial client] Events are enabled for <modbus:114:coil: 0>
04-11-2025 12:00:33.506 INFO: [serial device] device </dev/ttyRS485-1 9600 8 N 2> modbus:114 is connected
Рекомендую проверить шину RS485 к этому модулю. Особенно - корректность монтажа самой шины и подключение Gnd.
Также - если отключить питание от управляемых (коммутируемых) модулем цепей - подобное воспроизводится?